Version: 3.1
Effective date: 12 October 2026
Key points
This summary is provided for convenience. The full Terms below govern.
- Flightpadi is a travel agent. Your flight is operated by the airline, and your contract of carriage is with the airline under its conditions of carriage and fare rules.
- The price shown for a fare includes all airline taxes and charges. A payment processing fee is shown separately before you pay.
- A fare is guaranteed only once your payment is complete and your ticket is issued.
- Cancellations, changes and refunds follow the fare rules shown before you book and our Refund & Cancellation Policy.
- Passenger names must match the travel documents used for travel. Passports, visas and health requirements are your responsibility.
- If something goes wrong, contact us first. You keep all your rights under Nigerian consumer protection law.
1. About these Terms
1.1 These Terms of Service (“Terms”) govern your use of the websites at flightpadi.com and me.flightpadi.com, our WhatsApp, chat, email and telephone channels, including our automated assistant Ava, and any booking you make through them (together, the “Services”).
1.2 The Services are provided by Flightpadi Ltd, a company incorporated in Nigeria with registration number RC 8165743 and registered with the Nigerian Civil Aviation Authority as a travel agency (NCAA/ATR/TAC.2406) (“Flightpadi”, “we”, “us” or “our”), of 1 Oluwafemi Street, Mowe, Ogun State, Nigeria. You can contact us at [email protected] or on WhatsApp.
1.3 These Terms form a binding agreement between you and Flightpadi. They incorporate our Refund & Cancellation Policy. Our Privacy Policy explains how we handle personal data.
2. Definitions
- “Airline” means the airline that operates or markets a flight you book.
- “Booking” means a reservation of one or more flights made through the Services.
- “Fare Rules” means the conditions attached to the fare you select, including baggage allowance and the conditions for changes, cancellations, refunds and no-shows, as published by the Airline and displayed to you before you book.
- “Passenger” means each person named on a Booking.
- “Payment Processing Fee” means the fee for processing your payment, shown as a separate line before you pay.
- “Ticket” means the electronic ticket issued by or on behalf of the Airline.
3. Eligibility and authority
3.1 You must be at least eighteen (18) years old, and have legal capacity to enter into contracts, to make a Booking or open an account.
3.2 If you make a Booking for other Passengers, you confirm that you are authorised to act for each of them, to accept these Terms and the Fare Rules on their behalf, and to receive communications about the Booking. You are responsible for passing relevant information about the Booking to them.
3.3 If you use the Services on behalf of a company or organisation, you confirm that you are authorised to bind it to these Terms.
4. How a Booking is made
4.1 On our website. You select a fare, and we confirm its price and availability with the Airline. You enter Passenger details and accept these Terms by ticking the acceptance box. We then reserve your seats and show you the total amount payable, including the Payment Processing Fee. Your Booking is confirmed when payment is complete and your Ticket is issued.
4.2 On WhatsApp. Where you book through Ava or our team, the fare, price and Fare Rules are sent to you before you pay. Your express confirmation in the chat, followed by payment through our secure payment page, has the same effect as accepting these Terms on our website.
4.3 Electronic acceptance. You agree that accepting these Terms electronically, including by ticking a box, entering your name or confirming in a chat, is a valid electronic signature and is binding on you. We keep a record of each acceptance, including the version of these Terms accepted, the date and time, and the name entered, and we may rely on it as evidence.
4.4 Seat holds. A reservation is held for a limited time, which is shown to you. If payment is not completed within that time, the reservation lapses and the fare may no longer be available.
5. Our role as agent
5.1 Flightpadi acts as a travel agent. We arrange your Booking with the Airline and support you before, during and after your trip. We are not an airline and do not operate flights.
5.2 Your contract of carriage is with the Airline and is governed by the Airline’s conditions of carriage and the Fare Rules. The Airline is responsible for performing the flight, including schedules, check-in, boarding, baggage, and care and compensation where flights are delayed, cancelled or overbooked.
5.3 We are responsible for exercising reasonable care and skill in arranging your Booking, and for giving you accurate information that we receive from the Airline.
6. Prices and payment
6.1 Prices are shown in Nigerian Naira. The price shown for a fare includes all airline taxes and charges known at the time of display. The Payment Processing Fee is shown as a separate line before you pay.
6.2 Fares are set by the Airline and may change until your payment is complete. If the price changes when we confirm it with the Airline, we will show you the new price and you can accept or decline it. No payment is taken until you have seen the final total.
6.3 Payment is made through our secure payment page, operated by our payment provider. We never ask for card details, PINs or passwords by WhatsApp, email, telephone or any other messaging channel. Do not share them this way.
6.4 Pricing errors. If a fare is displayed at a price that is obviously wrong, for example because of a technical fault, we may cancel the Booking before the Ticket is issued. In that case, we will tell you promptly and refund all amounts you paid, including the Payment Processing Fee.
6.5 We may decline or cancel a Booking before ticketing where we reasonably suspect fraud or unauthorised use of a payment method. If we do, we will refund all amounts paid, unless the law requires otherwise.
7. Ticketing
7.1 We issue your Ticket after your payment is confirmed. We send your Booking confirmation and e-ticket to the email address, and where applicable the WhatsApp number, you provided. Please check them as soon as you receive them and tell us immediately of any error.
7.2 If your payment is taken but we are unable to issue your Ticket, we will tell you and refund all amounts paid, including the Payment Processing Fee, as set out in the Refund & Cancellation Policy.
8. Passenger information and travel documents
8.1 You must provide accurate and complete information for each Passenger. Names must exactly match the passport or identity document that will be used for travel. Airlines may refuse boarding where names do not match.
8.2 Name corrections and other changes after ticketing are subject to the Airline’s rules and may incur Airline fees or require a new Ticket.
8.3 Each Passenger is responsible for holding a valid passport or identity document, any visas and transit permits required, and for meeting the health and entry requirements of every country on the journey. We may provide general information, but the relevant authorities’ requirements prevail, and you should confirm them yourself.
8.4 Each Passenger must meet the Airline’s check-in and boarding deadlines.
8.5 We are not responsible for refused boarding, refused entry, or any resulting costs where these arise from inaccurate information you provided, missing or invalid travel documents, or failure to meet check-in deadlines.
9. Changes, cancellations and refunds
9.1 Changes, cancellations and refunds are governed by the Fare Rules shown before you book and by our Refund & Cancellation Policy.
9.2 The Payment Processing Fee is not refundable, except where the Refund & Cancellation Policy says otherwise.
10. Schedule changes, delays and cancellations by the Airline
10.1 Airlines may change flight times, flight numbers or routings, or cancel flights. When the Airline notifies us of a change to your Booking, we will pass it on to you promptly using the contact details you provided.
10.2 Where the Airline changes or cancels your flight, you may be entitled to rebooking, a refund, or care and compensation from the Airline under its conditions of carriage and applicable aviation consumer protection regulations. We will help you communicate with the Airline and pursue the options available to you.
11. Ava and our communication channels
11.1 Ava is an automated assistant powered by artificial intelligence. Ava can search fares, answer questions and prepare Bookings. You can ask to speak to a member of our team at any time.
11.2 Ava may occasionally make mistakes. Before you pay, check the flight details, Passenger names, price and Fare Rules sent to you. Your Booking confirmation and Ticket are the authoritative record of your Booking.
11.3 WhatsApp and other messaging platforms are provided by third parties under their own terms. We are not responsible for their availability.
12. Accounts and PadiMiles
12.1 You are responsible for keeping the one-time codes and credentials used to access your account confidential, and for all activity on your account. Tell us promptly of any unauthorised use.
12.2 PadiMiles is our loyalty programme: flight credit, shown in naira, that you can use as a discount on future Bookings. How much a Booking earns, and the most you can use on a Booking, are shown when you book and when you redeem. The PadiMiles earned on a Booking are shown in your account.
12.3 PadiMiles:
- (a) have no cash value and cannot be exchanged for money, transferred or sold;
- (b) expire twelve (12) months after they are earned, unless we tell you otherwise;
- (c) earned on a Booking that is cancelled or refunded are removed; and
- (d) redeemed on a Booking that is cancelled or refunded are returned to your account.
12.4 Referrals. If someone makes their first Flightpadi Booking with your referral code, they get a discount on that Booking and you get PadiMiles. The amounts, the minimum Booking value and any other conditions are shown on your account page and at booking. Referral rewards apply only to new customers, and PadiMiles from a referral become available after the referred passenger has flown. You may not refer yourself or use fake or duplicate accounts.
12.5 We may cancel PadiMiles obtained through fraud, error or misuse, including abuse of referral rewards. We may change how PadiMiles and referral rewards are earned and used at any time. The rules shown when you make a Booking apply to that Booking, and a change never reduces PadiMiles already in your account. If we end the programme, we will give at least thirty (30) days’ notice, and PadiMiles in your account will remain usable during that period.
13. Acceptable use
You must not:
- (a) make speculative, false or fraudulent Bookings;
- (b) use a payment method you are not authorised to use;
- (c) use automated tools to access, search or copy the Services or their content;
- (d) interfere with the security or operation of the Services;
- (e) harass or abuse our staff; or
- (f) use the Services for any unlawful purpose.
We may suspend or close your access to the Services if you breach this clause.
14. Intellectual property
The Services and their content, including the Flightpadi name and logo, text, graphics and software, are owned by or licensed to Flightpadi. You may use them only to make and manage Bookings for yourself and your travelling companions. You may not copy, reproduce, redistribute or commercially exploit them without our written permission.
15. Reviews and feedback
15.1 If you submit a review, rating or other feedback, you grant Flightpadi a non-exclusive, royalty-free licence to use, reproduce and publish it, with your first name and city if you provided them, in connection with the Services and our marketing.
15.2 Reviews must be honest and based on your own experience. We may decline to publish, or may remove, reviews that are unlawful, abusive, misleading or unrelated to the Services. We do not edit reviews to change their meaning.
15.3 This licence applies only to reviews and feedback. It does not extend to other personal data, which we handle under our Privacy Policy.
16. Our liability
16.1 Nothing in these Terms limits or excludes our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot be limited or excluded under applicable law, including the Federal Competition and Consumer Protection Act 2018.
16.2 Subject to clause 16.1:
- (a) we are not liable for the acts or omissions of Airlines or other third parties, including delays, cancellations, overbooking, schedule changes, baggage loss or damage, or refusal of carriage;
- (b) we are not liable for losses that were not reasonably foreseeable when the Booking was made, or for indirect or consequential losses such as loss of business, profit or opportunity; and
- (c) our total liability to you in connection with a Booking is limited to the total amount you paid to us for that Booking.
16.3 We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control. These include natural disasters, epidemics, war, civil unrest, strikes, government action, airport or airspace closures, and failures of third-party systems, networks or payment services. We will take reasonable steps to minimise the effect of any such event on you.
17. Your responsibility
You are responsible for losses we suffer as a direct result of your breach of these Terms, false or inaccurate information you provide, or your fraudulent or unlawful use of the Services.
18. Complaints and disputes
18.1 If you are unhappy with our service, please contact us at [email protected] or on WhatsApp, with your booking reference. We will acknowledge your complaint within five (5) working days and aim to resolve it within thirty (30) days.
18.2 If we cannot resolve your complaint, either of us may propose mediation by an independent mediator before starting court proceedings. Mediation is voluntary.
18.3 You may also contact the Federal Competition and Consumer Protection Commission, or the consumer protection directorate of the Nigerian Civil Aviation Authority. Nothing in these Terms limits your rights under Nigerian consumer protection law.
18.4 These Terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have jurisdiction over any dispute arising from them.
19. Changes to these Terms
We may update these Terms from time to time. The version you accept when making a Booking applies to that Booking. The current version and its effective date are shown at the top of this page.
20. General
20.1 These Terms, the Fare Rules and our Refund & Cancellation Policy form the entire agreement between you and Flightpadi about your Booking. If they conflict, the Fare Rules prevail on matters of carriage, and these Terms prevail on matters of our service.
20.2 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.
20.3 If we do not enforce a right under these Terms, that does not waive it.
20.4 We may transfer our rights and obligations under these Terms to another company as part of a reorganisation or sale of our business. Your rights under these Terms will not be reduced as a result.
20.5 We may send you notices by email, or to the WhatsApp number you provided.
20.6 These Terms are written in English. If they are translated, the English version prevails.