Manage
Manage Your XE Jet Booking
How to check in, change a date, fix a name or ask for a refund with XE Jet, whether you booked with us or not.
How to Check In for Your XE Jet Flight
XE Jet check-in opens 24 hours before departure and closes 2 hours before for domestic flights. To check in online, go to the XE Jet website (xejet.com), choose Check-in and enter your booking reference (PNR) and last name. You can also check in at the XE Jet counter at the airport; get there before the counter closes so you can drop your bags.
Booked on Flightpadi? You're checked in automatically, and we send your e-ticket and a reminder before you fly.
How to Change Your XE Jet Flight Date
Go to Manage Booking on the XE Jet website (xejet.com), enter your booking reference (PNR) and last name, and choose a new date, or call XE Jet on 0201-330-1919. Any change fee or fare difference depends on your fare type (see the fare rules above), and you pay it before the new ticket is issued.
Booked on Flightpadi? Message us on WhatsApp with your new date and we'll make the change for you, with no queues and no calls.
How to Correct a Name on Your XE Jet Ticket
Contact XE Jet as soon as you spot the mistake, on 0201-330-1919 or at [email protected], with your booking reference (PNR) and a copy of the passenger's ID. Sort it out before check-in, because the name on the ticket must match the ID at the airport.
Booked on Flightpadi? Send us the correct spelling and a photo of the ID, and we'll raise it with the airline for you.
How to Request a Refund from XE Jet
Contact XE Jet at [email protected] or on 0201-330-1919 with your booking reference (PNR), the passenger's name and proof of payment. Whether you get money back, and how much, depends on your fare type (see the fare rules above). Refunds can take several weeks to reach you.
Booked on Flightpadi? We file the refund request and follow it up with the airline for you.